The score turns red on the way out
Logins, tickets, NPS. All of them tell you what a customer already did. By the time your health score changes color, the decision was made three months ago in a meeting you weren’t in.
Your health score said green.
The customer said goodbye.
Health scores go red after the customer has already checked out. Renewal forecasts get honest after the quarter closes. Pecan gives customer success teams predictions early enough to actually save the account.
~12% average churn reduction across retention teams using Pecan
Green. Green. Green. Gone.
You've had the meeting. The account was healthy on every dashboard you own, right up until the renewal call where it wasn't. Your tools are very good at explaining what already happened. Nobody needs that explained.
60 accounts, one Tuesday morning
Nobody can read 60 accounts closely every week, and pretending otherwise is how quiet accounts become churned accounts. Hiring more CSMs isn't happening this year. You already asked.
The forecast said 94%. The renewal said no.
You committed a number to the CRO based on gut feel and a weighted average. Then a seven-figure account walked and you got to explain why. Twice.
Three predictions your renewal calendar has been waiting for
Pecan turns the data you already have into forward-looking answers your team can act on this week.
Churn prediction
Spot the exit 60 days before the exit
Pecan reads your real data, messy and spread across CRM, support tickets, product usage, and billing, and predicts which accounts are heading for the door while there’s still time to turn them around. Every prediction comes with the reasons behind it, so your CSM knows what play to run instead of starting another scavenger hunt.
~12%
average churn reduction
Expansion propensity
Stop guessing which accounts are ready to grow
Expansion shouldn't be a conversation you improvise 30 days before renewal. Pecan scores which accounts are most likely to expand and when, using the same signals that predict churn, read in the other direction. Your CSMs walk into the QBR with a reason, not a pitch.
~10%
average increase in customer lifetime value and share of wallet
Renewal forecasting
A renewal number you can defend in the QBR
Give your CRO a forecast built on validated models instead of a weighted spreadsheet and a good feeling. Pecan handles data prep, feature engineering, and statistical validation automatically, with guardrails against data leakage and overfitting baked in. When someone asks how you got the number, you'll have an actual answer.
~0
data scientists required
How it works
Ask the question
“Which accounts will churn next quarter?” “Who’s ready to expand?” Plain English. That’s the whole input.
01
Pecan builds the model
Data prep, feature engineering, training, and validation happen automatically. Minutes, not a data science backlog.
02
Get predictions you trust
Every account gets a score, a confidence level, and a plain-English explanation of what’s driving it.
03
Act where your team already works
Scores flow straight into Salesforce, HubSpot, your CS platform, or your data warehouse. No CSV exports. No extra tab.
04
What was vs. what will be
Without Pecan
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Health scores built on logins and last quarter's NPS
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Risk shows up when the renewal call gets tense
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CSMs pick this week's accounts by whoever emailed loudest
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Expansion conversations improvised 30 days out
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Every model request joins the data science queue
With Pecan
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Scores built on the signals that actually preceded past churn
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At-risk accounts surface 60 days ahead, with reasons attached
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The book ranked by risk and revenue at stake, every morning
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Expansion-ready accounts flagged before the QBR
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First model running in minutes, no queue involved
See Pecan in action
Built for teams who own the number
~1 week
from question to production model
32x
faster than traditional AI and data science approaches
0
lines of code required
Your data already knows who’s leaving
We'll build a tailored churn model on your actual accounts in 15 minutes. No commitment, no data science degree, no waiting until the renewal call to find out.
